.
Gestion du cycle de vie du système d'information industriel basée sur les normes et méthodes de gestion industrielles
Club18 le 14/09/2006
Jean Vieille www.psynapses.com j.vieille@psynapses.com
Industrial Information System Lifecycle Management
1
Agenda
Information & Systems Industrial Enterprise The Information Factory Combining Industrial & Information Systems CCM Process Improvement
Industrial Information System Lifecycle Management
2
Information & Decision
Information surrounds everything Information might be the ultimate meta theory in Physics Information might be the ultimate material component Changing the world, giving existence to something implies Decision Decision reveals information, makes it "concrete" Information allows decision, which triggers action Information is also involved in decision and action The outcome of a decision is a new information leading to subsequent action, and ultimately changing the physical world
Industrial Information System Lifecycle Management
3
Decision is the Key the OODA Loop
Each arrow involves information
http://en.wikipedia.org/wiki/OODA_Loop
Industrial Information System Lifecycle Management
4
Information and Time
Information and Time Real time information : knowledge of the current situation History information : memory of the past experiences Prospective information : extrapolation of the future based on history, RT information and acquired knowledge Time compensates for the lack of universal, extensive knowledge, information Information is Knowledge : Time is Ignorance... (Alexei Grinbaum)
Industrial Information System Lifecycle Management
5
Information handling and processing
Information is supported by numerous media Sound, vision, smell, telepathy, waves, Quanta... Electronics is an additional media Computer HW and SW is only one part of the information system The role of information system is to reveal information to physical observers (other computers, humans) Computing an « optimal schedule » is revealing a better way of arranging the activity program (the best is unkown because of the lack of computation power)
Industrial Information System Lifecycle Management
6
IIS and Information Processing
Information system deals with several dimensions Real time processing, Transactional processing, data storage, knowledge management, analytics, modelling, simulation and optimization, collaboration... MRP, DBR or PID are examples of computational methods to achieve particular decision processes
Operations planning Operations optimal scheduling Physical measurement control
Information system can learn the corresponding algorithms :
explicit knowledge capture Apply / enforce captured knowledge
Industrial Information System Lifecycle Management
can perform them
7
Value of the information system
Referring to IS in terms of HW/SW investment HW/SW are not the only way of achieving the requested information support, other media might satisfy the needs as well Though information is critical, an information system on its own has no global value
Though local performance can be measured
The information system value is measured through the decision processes it supports and the contribution of these processes to the industrial enterprise success How to assess the IS contribution to the Enterprise success ? It is the purpose of Strategic guidance and Master Plan CCM sub-processes
What if the IS would not perform a particular function? What if it performs the function optimally? How much are we going to progress because of this particular function? How the IIS enables or prevents the implementing of our strategic roadmap?
Industrial Information System Lifecycle Management
8
Agenda
Information & Systems Industrial Enterprise The Information Factory Combining Industrial & Information Systems CCM Process Improvement
Industrial Information System Lifecycle Management
9
Enterprise Stakeholders
Suppliers State (Taxes) Market Customers (Demand)
ENTERPRISE
Community (Environment) Shareholders Investors Capital Suppliers
Industrial Information System Lifecycle Management
Workers (Necessary Resources for operation)
10
Stakeholders Power on the Enterprise
Stakeholders Want to get more Employees Customers Community State Suppliers Wages and other benefits Value Life Quality Taxes Order volume and prices With less Effort Work and Effort Cost of Ownership Self Annoyance Controls Cost of Sales Invested Capital
Shareholders Benefit
Industrial Information System Lifecycle Management
11
Industrial Enterprise Structure
An industrial enterprise's purpose is to make money by selling physical, tangible entities : products, goods, energy The VAD (Direct Added Value) concept splits the Enterprise in 3 main entities (Paul-Louis Brodier) The Shareholders who expect revenue from their investment The Company owned by the Shareholders, managing the shareholders capital and providing financial resources to the Business The Business owned by the Company, leveraging Company's capital
Industrial Information System Lifecycle Management
12
2 main Business Processes and production system
An industrial Business has 2 main processes The Value Chain Creates Value that is perceived by the customers making requested products The Sales Process Creates Value for the capital shareholders by connecting the Value Chain to the Market
Industrial Information System Lifecycle Management
13
Value Chain process
Create value that is perceived by the customers - making requested products Handles physical flows and transformation Includes facilities for processing physical entities (material, goods and energy) Involves internal and external resources (sub-contracting) Is at the bottom of the decision hierarchy of an Industrial Enterprise Receives orders from Business Has capabilities and capacities able to fulfil these orders Has its own domain of responsibility To serve the business diligently To manage its resources efficiently The production system is the main component of the Value Chain
Industrial Information System Lifecycle Management
14
Sales Process
The Sales Process Creates Value for the capital shareholders by connecting the Value Chain to the Market Includes all activities which are not related to physical aspects of production, mainly Marketing, R&D Sales, Purchasing Planning Directs the Value Chain Defining its mission (what to do, how to do, what to use) Supervising its activities (for what it is important for the sales process) Monitoring its performance from the sales process perspective At the appropriate level of detail and freedom
Industrial Information System Lifecycle Management
15
Enterprise global model
Shareholders Bank Government & Others Bank Government & Others Customers Capital
Money In
Benefit
Money Out
Company Profit
Investment, Inventory & Cash Flow
Money In
Business Suppliers
Sales Process Money Out
Control
F. Product Value Chain R. Material
Industrial Information System Lifecycle Management
16
Agenda
Information & Systems Industrial Enterprise The Information Factory Combining Industrial & Information Systems CCM Process Improvement
Industrial Information System Lifecycle Management
17
The Industrial Factory
RAW material
PRODUCTION SYSTEM Intermediate, Semi-finished Internal Demand
Industrial Information System Lifecycle Management
FINISHED Product
External Demand
18
The Information Factory
Data
INFORMATION SYSTEM
Information
Decision (Human)
Decision (Automation)
Information
Industrial Information System Lifecycle Management
19
Industrial vs Information Factory
We just process data into information instead of raw material to finish products Decision need replaces product demand Automation is a specific case as the decision is made by the information system itself. This is generally the case when the IIS supports transformation processes
This can happen in other processes too It can also apply externally i.e. when the product demand is self managed by sophisticated CRM (external demand) or Kanban (internal demand)
Automation addresses mostly internal processes
Industrial Information System Lifecycle Management
20
IIS as a information factory
An information system processes the information the same way an industrial facility makes products, involving 3 lifecycles Resources Engineering corresponds to: the actual HW/SW solution and its inherent / implemented information processing capabilities = Information services (Corresponds to the manufacturing facility itself, including machinery, material, personnel) Product Development corresponds to : Definition of the information processing requirements including Information services and their usage scenarios as Information Processes Production Planning & Scheduling corresponds to : Run time usage of defined information services and processes
Industrial Information System Lifecycle Management
21
ISA88/95 production system life cycles
Production Planning & Scheduling
Production Requests Segments Requests Product Segments RPE Process Segments EPE/RPE Resources Equipment, Material, Personnel
Industrial Information System Lifecycle Management
Product Definition
Production Capability
Product Engineering
Resource Engineering
22
Information system life cycles
Run-time Information Processing
Information Processing Requests Information Services Requests Information Processing Definition Information Services (spec) Information Services (implemented) Information Processing Capability
Information Processing Definition
Resources HW, SW, DWH
IT Resource Development
Industrial Information System Lifecycle Management
23
The Information Factory has specifics....
The performance of an industrial factory can be simply measured by its profit For an industrial business, the information factory does not produce value IIS only supports and serves the value making processes One way to assess the Information Factory performance is considering its users satisfaction : this is true at run time Satisfied users means that the provided functions perform appropriately Concerns "IT Resource Development" and "Run-Time information Processing" lifecycles That's not sufficient : "Good" functions may not bring value to business after all Functions for improving business bottom line may be missing, with nobody realizing the lack Concerns "Information Processing Definition" lifecycle
Industrial Information System Lifecycle Management
24
Business vs Industrial Information Systems
IIS vs BIS Business Information System supports the Sales Process which is informational by essence BIS is part of the process Sales Process is not related to facilities layout BIS shall be built on the Enterprise specific practices, decision processes and roles Industrial Information System supports the Value Chain Process which is physical by essence All Industrial information systems must be customized to match the supported specific physical facilities IIS shall be build on the physical production system framework the Enterprise physical model
Industrial Information System Lifecycle Management
25
IIS Industrial Information System Scope
Business Information System
Marketing, R&D, HR, Engineering, Sales, Purchasing, Finance/accounting, planning
Industrial Information System ISA95
Operations Management Resource & Definitions Management Scheduling, Dispatching, Analysis, Performance, Tracking, Reporting
Production Inventory, Logistics Quality Maintenance Tooling ... Risk & Safety Information Configurations Documentation Regulation Incidents & Deviations ...
Execution Control Operating procedures, Recipes
Equipment Control Basic, Procedural, Coordination Control
Industrial Information System Lifecycle Management
ISA 88
26
Information system : no longer THE framework
IT in Industry is still in infancy Still far from original intents. Just compare to the Internet public use Control systems Currently the best achievement Mandatory real time Flexibility in operations led to "flexible" control systems - ISA88 forces the information system to hang on the actual facility Business systems Most BIS still based on software with preconfigured functions & processes based on common practices SOA architectures slowly come up
Yet confined within proprietary solution for improving maintenance and reliability though this should be the opposite
Customer still need to learn their IT system,
Flexibility in business systems (BIS) is inexistent What about "MES", extended control systems?
Industrial Information System Lifecycle Management
27
Agenda
Information & Systems Industrial Enterprise The Information Factory Combining Industrial & Information Systems CCM Process Improvement
Industrial Information System Lifecycle Management
28
Combining Production & Information Systems, BIS & IIS
Company, shareholders
Information
Business Information System Money In Customers Sales Process
Information
Money Out Suppliers Knowledge KPIs
Industrial Information System
Information Information Information
F. Product Customers
Value Chain
R. Material Suppliers
Decision support
Industrial Information System Lifecycle Management
29
Combining Production / Industrial Information Systems
Production System as a physical entity is the Framework (ISA88) Physical hierarchy corresponds to Decision hierarchy Any Information service or process is embedded within a specific Equipment entity, at any level
IIS doesn't exist by itself in the vacuum...
Information system is a supporting system, not a leading entity Any part of the production system might need IIS support Or can live without it
Industrial Information System Lifecycle Management
30
Physical & Decisional hierarchy
Shareholders Company Enterprise Site Area Work Center Work Unit Equipment Module Control Module
Financial management Planning
Scheduling
Operations
Industrial Information System Lifecycle Management
31
Equipment Entity embeds Equipment & Information
Physical Equipment
FT
Information Processing
Operation Management (MES) Execution Control (Recipes / Routings) Equipment Control (Automation)
Instruments, sensors, actuators Basic, Coordination & Procedural Control
Equipment Entity
Industrial Information System Lifecycle Management
32
Equipment Entity Low level example
Command Run pump at rate X Status Pump running At rate X
C E E E
Physical Equipment FT Equipment Entity
E
E
E
Information Processing
Basic Procedural Coordination
Industrial Information System Lifecycle Management
33
Equipment Entities High Level Example
Command Request Process capabilities Status / Response Processing Capabilities Catalog
C E E E
Physical Equipment Equipment Entity
E
E
E
Information Processing Process segment Definition lookup
Industrial Information System Lifecycle Management
34
Equipment Entities High Level Example
Command Optimize Orders' Scheduling Status / Response Optimized Orders' schedule
C E E E
Physical Equipment Equipment Entity
E
E
E
Information Processing Schedule Orders
Industrial Information System Lifecycle Management
35
Agenda
Information & Systems Industrial Enterprise The Information Factory Combining Industrial & Information Systems CCM Process Improvement
Industrial Information System Lifecycle Management
36
What is CCM
Control Chain Management® is a process to: Build and maintain the IIS Building the Information Factory, selecting and installing software solutions Define and design the information processing requirements Business, execution, and transformation processes support requirement Software components design and mapping Plan & Deploy the IIS Managing IIS master plan and deployment Improve continuously IIS evolution tied to strategic directions, user feedback and technology
Industrial Information System Lifecycle Management
37
CCM process overview
1. SGU - Strategic Guidance Get and interpret Directions from Top Management 2. MPL - Master Plan Develop, maintain and monitor IIS development planning 3. FRP Functional Repository Develop and maintain global Information Processing / Services Definition 4. TRP Technical Repository Implement information processing / services capabilities from FRP definitions Develop and maintain global Technical components 5. DPL Deployment Projects Build, and maintain actual systems by implementing technical components (System engineering)
Industrial Information System Lifecycle Management
38
CCM / Information Factory Relationship
1. SGU Strategic Guidance 2. MPL Master Plan
Management
Execution
3. FRP Functional Repository 4. TRP Technical Repository Feedback 5. DPL Deployment Projects
Information Processing Definition
Run-time Information Processing
IT Resource Development
Industrial Information System Lifecycle Management
39
"CCM" Tools
t n a t s no C, DAV i r t ne m gana M no gn s uc o F e i (
) ec na m o r ep r f
i r u a M & ss ec o P t r (
, MPB, a mi S 6 g
Linking IIS development to Enterprise Bottom Line
Industrial Information System Lifecycle Management
CCM process
) s 88o m o t no C l ed AS r Il (
)l ed59 ASt a ep O o Mno r i I (
R Oh C y ppu S n a CS l i ( ) s edo M l
40
Agenda
Information & Systems Industrial Enterprise The Information Factory Combining Industrial & Information Systems CCM Process Improvement
Industrial Information System Lifecycle Management
41
Improvement Areas
Information System as an Information Factory Information Processing Definition IT Resources Development Run-Time Information Processing CCM as a process How Industrial IT performs within the Enterprise
Industrial Information System Lifecycle Management
42
Improving the Information Factory
VAD, Theory of Constraints The Information Factory shall prioritize and focus on supporting the most constraining processes regarding the Enterprises Goal of making more Money It shall provide relevant information to help reaching the Enterprises Goal of making more Money Lean Management The Information Factory has to consider the client most valuable service in the most responsive way The information Factory eliminates "Mudda", unneeded features and complexity Six Sigma Quality of Information features provided by the Information Factory to its clients (users) are constantly monitored and improved
Industrial Information System Lifecycle Management
43
Improving the CCM Process
VAD Theory of Contraints Value the Information Technology Department activity Sets IT Objectives Lean Management Keep the process simple and responsive Six Sigma Monitor and improve sub-processes performance Monitor and improve sub-process links Maturity management
Industrial Information System Lifecycle Management
44
CMMI / SEI operational framework
Policies
"Laws" or "regulations" that govern or constrain operations Constrain the process
Standards
"Operational definitions" or "acceptance criteria" The Software Engineering Institute (SEI) is a federally funded research and development center sponsored by the U.S. Department of Defense and operated by Carnegie Mellon University. http://www.sei.cmu.edu/ cmmi/
Process
Describes "what happens" within the organization to build products that conforms to the standards in accordance with the policies of the organization Is implemented by
Procedure
Describes "how-to" or step by step instructions that implement the process Is supported by
Training/Methods
Knowledge/skills required to use a procedure
Tools
Automated support needed to implement the procedure
Industrial Information System Lifecycle Management
45
MERCI !
Industrial Information System Lifecycle Management
46
Club18 le 14/09/2006
Jean Vieille www.psynapses.com j.vieille@psynapses.com
Industrial Information System Lifecycle Management
1
Agenda
Information & Systems Industrial Enterprise The Information Factory Combining Industrial & Information Systems CCM Process Improvement
Industrial Information System Lifecycle Management
2
Information & Decision
Information surrounds everything Information might be the ultimate meta theory in Physics Information might be the ultimate material component Changing the world, giving existence to something implies Decision Decision reveals information, makes it "concrete" Information allows decision, which triggers action Information is also involved in decision and action The outcome of a decision is a new information leading to subsequent action, and ultimately changing the physical world
Industrial Information System Lifecycle Management
3
Decision is the Key the OODA Loop
Each arrow involves information
http://en.wikipedia.org/wiki/OODA_Loop
Industrial Information System Lifecycle Management
4
Information and Time
Information and Time Real time information : knowledge of the current situation History information : memory of the past experiences Prospective information : extrapolation of the future based on history, RT information and acquired knowledge Time compensates for the lack of universal, extensive knowledge, information Information is Knowledge : Time is Ignorance... (Alexei Grinbaum)
Industrial Information System Lifecycle Management
5
Information handling and processing
Information is supported by numerous media Sound, vision, smell, telepathy, waves, Quanta... Electronics is an additional media Computer HW and SW is only one part of the information system The role of information system is to reveal information to physical observers (other computers, humans) Computing an « optimal schedule » is revealing a better way of arranging the activity program (the best is unkown because of the lack of computation power)
Industrial Information System Lifecycle Management
6
IIS and Information Processing
Information system deals with several dimensions Real time processing, Transactional processing, data storage, knowledge management, analytics, modelling, simulation and optimization, collaboration... MRP, DBR or PID are examples of computational methods to achieve particular decision processes
Operations planning Operations optimal scheduling Physical measurement control
Information system can learn the corresponding algorithms :
explicit knowledge capture Apply / enforce captured knowledge
Industrial Information System Lifecycle Management
can perform them
7
Value of the information system
Referring to IS in terms of HW/SW investment HW/SW are not the only way of achieving the requested information support, other media might satisfy the needs as well Though information is critical, an information system on its own has no global value
Though local performance can be measured
The information system value is measured through the decision processes it supports and the contribution of these processes to the industrial enterprise success How to assess the IS contribution to the Enterprise success ? It is the purpose of Strategic guidance and Master Plan CCM sub-processes
What if the IS would not perform a particular function? What if it performs the function optimally? How much are we going to progress because of this particular function? How the IIS enables or prevents the implementing of our strategic roadmap?
Industrial Information System Lifecycle Management
8
Agenda
Information & Systems Industrial Enterprise The Information Factory Combining Industrial & Information Systems CCM Process Improvement
Industrial Information System Lifecycle Management
9
Enterprise Stakeholders
Suppliers State (Taxes) Market Customers (Demand)
ENTERPRISE
Community (Environment) Shareholders Investors Capital Suppliers
Industrial Information System Lifecycle Management
Workers (Necessary Resources for operation)
10
Stakeholders Power on the Enterprise
Stakeholders Want to get more Employees Customers Community State Suppliers Wages and other benefits Value Life Quality Taxes Order volume and prices With less Effort Work and Effort Cost of Ownership Self Annoyance Controls Cost of Sales Invested Capital
Shareholders Benefit
Industrial Information System Lifecycle Management
11
Industrial Enterprise Structure
An industrial enterprise's purpose is to make money by selling physical, tangible entities : products, goods, energy The VAD (Direct Added Value) concept splits the Enterprise in 3 main entities (Paul-Louis Brodier) The Shareholders who expect revenue from their investment The Company owned by the Shareholders, managing the shareholders capital and providing financial resources to the Business The Business owned by the Company, leveraging Company's capital
Industrial Information System Lifecycle Management
12
2 main Business Processes and production system
An industrial Business has 2 main processes The Value Chain Creates Value that is perceived by the customers making requested products The Sales Process Creates Value for the capital shareholders by connecting the Value Chain to the Market
Industrial Information System Lifecycle Management
13
Value Chain process
Create value that is perceived by the customers - making requested products Handles physical flows and transformation Includes facilities for processing physical entities (material, goods and energy) Involves internal and external resources (sub-contracting) Is at the bottom of the decision hierarchy of an Industrial Enterprise Receives orders from Business Has capabilities and capacities able to fulfil these orders Has its own domain of responsibility To serve the business diligently To manage its resources efficiently The production system is the main component of the Value Chain
Industrial Information System Lifecycle Management
14
Sales Process
The Sales Process Creates Value for the capital shareholders by connecting the Value Chain to the Market Includes all activities which are not related to physical aspects of production, mainly Marketing, R&D Sales, Purchasing Planning Directs the Value Chain Defining its mission (what to do, how to do, what to use) Supervising its activities (for what it is important for the sales process) Monitoring its performance from the sales process perspective At the appropriate level of detail and freedom
Industrial Information System Lifecycle Management
15
Enterprise global model
Shareholders Bank Government & Others Bank Government & Others Customers Capital
Money In
Benefit
Money Out
Company Profit
Investment, Inventory & Cash Flow
Money In
Business Suppliers
Sales Process Money Out
Control
F. Product Value Chain R. Material
Industrial Information System Lifecycle Management
16
Agenda
Information & Systems Industrial Enterprise The Information Factory Combining Industrial & Information Systems CCM Process Improvement
Industrial Information System Lifecycle Management
17
The Industrial Factory
RAW material
PRODUCTION SYSTEM Intermediate, Semi-finished Internal Demand
Industrial Information System Lifecycle Management
FINISHED Product
External Demand
18
The Information Factory
Data
INFORMATION SYSTEM
Information
Decision (Human)
Decision (Automation)
Information
Industrial Information System Lifecycle Management
19
Industrial vs Information Factory
We just process data into information instead of raw material to finish products Decision need replaces product demand Automation is a specific case as the decision is made by the information system itself. This is generally the case when the IIS supports transformation processes
This can happen in other processes too It can also apply externally i.e. when the product demand is self managed by sophisticated CRM (external demand) or Kanban (internal demand)
Automation addresses mostly internal processes
Industrial Information System Lifecycle Management
20
IIS as a information factory
An information system processes the information the same way an industrial facility makes products, involving 3 lifecycles Resources Engineering corresponds to: the actual HW/SW solution and its inherent / implemented information processing capabilities = Information services (Corresponds to the manufacturing facility itself, including machinery, material, personnel) Product Development corresponds to : Definition of the information processing requirements including Information services and their usage scenarios as Information Processes Production Planning & Scheduling corresponds to : Run time usage of defined information services and processes
Industrial Information System Lifecycle Management
21
ISA88/95 production system life cycles
Production Planning & Scheduling
Production Requests Segments Requests Product Segments RPE Process Segments EPE/RPE Resources Equipment, Material, Personnel
Industrial Information System Lifecycle Management
Product Definition
Production Capability
Product Engineering
Resource Engineering
22
Information system life cycles
Run-time Information Processing
Information Processing Requests Information Services Requests Information Processing Definition Information Services (spec) Information Services (implemented) Information Processing Capability
Information Processing Definition
Resources HW, SW, DWH
IT Resource Development
Industrial Information System Lifecycle Management
23
The Information Factory has specifics....
The performance of an industrial factory can be simply measured by its profit For an industrial business, the information factory does not produce value IIS only supports and serves the value making processes One way to assess the Information Factory performance is considering its users satisfaction : this is true at run time Satisfied users means that the provided functions perform appropriately Concerns "IT Resource Development" and "Run-Time information Processing" lifecycles That's not sufficient : "Good" functions may not bring value to business after all Functions for improving business bottom line may be missing, with nobody realizing the lack Concerns "Information Processing Definition" lifecycle
Industrial Information System Lifecycle Management
24
Business vs Industrial Information Systems
IIS vs BIS Business Information System supports the Sales Process which is informational by essence BIS is part of the process Sales Process is not related to facilities layout BIS shall be built on the Enterprise specific practices, decision processes and roles Industrial Information System supports the Value Chain Process which is physical by essence All Industrial information systems must be customized to match the supported specific physical facilities IIS shall be build on the physical production system framework the Enterprise physical model
Industrial Information System Lifecycle Management
25
IIS Industrial Information System Scope
Business Information System
Marketing, R&D, HR, Engineering, Sales, Purchasing, Finance/accounting, planning
Industrial Information System ISA95
Operations Management Resource & Definitions Management Scheduling, Dispatching, Analysis, Performance, Tracking, Reporting
Production Inventory, Logistics Quality Maintenance Tooling ... Risk & Safety Information Configurations Documentation Regulation Incidents & Deviations ...
Execution Control Operating procedures, Recipes
Equipment Control Basic, Procedural, Coordination Control
Industrial Information System Lifecycle Management
ISA 88
26
Information system : no longer THE framework
IT in Industry is still in infancy Still far from original intents. Just compare to the Internet public use Control systems Currently the best achievement Mandatory real time Flexibility in operations led to "flexible" control systems - ISA88 forces the information system to hang on the actual facility Business systems Most BIS still based on software with preconfigured functions & processes based on common practices SOA architectures slowly come up
Yet confined within proprietary solution for improving maintenance and reliability though this should be the opposite
Customer still need to learn their IT system,
Flexibility in business systems (BIS) is inexistent What about "MES", extended control systems?
Industrial Information System Lifecycle Management
27
Agenda
Information & Systems Industrial Enterprise The Information Factory Combining Industrial & Information Systems CCM Process Improvement
Industrial Information System Lifecycle Management
28
Combining Production & Information Systems, BIS & IIS
Company, shareholders
Information
Business Information System Money In Customers Sales Process
Information
Money Out Suppliers Knowledge KPIs
Industrial Information System
Information Information Information
F. Product Customers
Value Chain
R. Material Suppliers
Decision support
Industrial Information System Lifecycle Management
29
Combining Production / Industrial Information Systems
Production System as a physical entity is the Framework (ISA88) Physical hierarchy corresponds to Decision hierarchy Any Information service or process is embedded within a specific Equipment entity, at any level
IIS doesn't exist by itself in the vacuum...
Information system is a supporting system, not a leading entity Any part of the production system might need IIS support Or can live without it
Industrial Information System Lifecycle Management
30
Physical & Decisional hierarchy
Shareholders Company Enterprise Site Area Work Center Work Unit Equipment Module Control Module
Financial management Planning
Scheduling
Operations
Industrial Information System Lifecycle Management
31
Equipment Entity embeds Equipment & Information
Physical Equipment
FT
Information Processing
Operation Management (MES) Execution Control (Recipes / Routings) Equipment Control (Automation)
Instruments, sensors, actuators Basic, Coordination & Procedural Control
Equipment Entity
Industrial Information System Lifecycle Management
32
Equipment Entity Low level example
Command Run pump at rate X Status Pump running At rate X
C E E E
Physical Equipment FT Equipment Entity
E
E
E
Information Processing
Basic Procedural Coordination
Industrial Information System Lifecycle Management
33
Equipment Entities High Level Example
Command Request Process capabilities Status / Response Processing Capabilities Catalog
C E E E
Physical Equipment Equipment Entity
E
E
E
Information Processing Process segment Definition lookup
Industrial Information System Lifecycle Management
34
Equipment Entities High Level Example
Command Optimize Orders' Scheduling Status / Response Optimized Orders' schedule
C E E E
Physical Equipment Equipment Entity
E
E
E
Information Processing Schedule Orders
Industrial Information System Lifecycle Management
35
Agenda
Information & Systems Industrial Enterprise The Information Factory Combining Industrial & Information Systems CCM Process Improvement
Industrial Information System Lifecycle Management
36
What is CCM
Control Chain Management® is a process to: Build and maintain the IIS Building the Information Factory, selecting and installing software solutions Define and design the information processing requirements Business, execution, and transformation processes support requirement Software components design and mapping Plan & Deploy the IIS Managing IIS master plan and deployment Improve continuously IIS evolution tied to strategic directions, user feedback and technology
Industrial Information System Lifecycle Management
37
CCM process overview
1. SGU - Strategic Guidance Get and interpret Directions from Top Management 2. MPL - Master Plan Develop, maintain and monitor IIS development planning 3. FRP Functional Repository Develop and maintain global Information Processing / Services Definition 4. TRP Technical Repository Implement information processing / services capabilities from FRP definitions Develop and maintain global Technical components 5. DPL Deployment Projects Build, and maintain actual systems by implementing technical components (System engineering)
Industrial Information System Lifecycle Management
38
CCM / Information Factory Relationship
1. SGU Strategic Guidance 2. MPL Master Plan
Management
Execution
3. FRP Functional Repository 4. TRP Technical Repository Feedback 5. DPL Deployment Projects
Information Processing Definition
Run-time Information Processing
IT Resource Development
Industrial Information System Lifecycle Management
39
"CCM" Tools
t n a t s no C, DAV i r t ne m gana M no gn s uc o F e i (
) ec na m o r ep r f
i r u a M & ss ec o P t r (
, MPB, a mi S 6 g
Linking IIS development to Enterprise Bottom Line
Industrial Information System Lifecycle Management
CCM process
) s 88o m o t no C l ed AS r Il (
)l ed59 ASt a ep O o Mno r i I (
R Oh C y ppu S n a CS l i ( ) s edo M l
40
Agenda
Information & Systems Industrial Enterprise The Information Factory Combining Industrial & Information Systems CCM Process Improvement
Industrial Information System Lifecycle Management
41
Improvement Areas
Information System as an Information Factory Information Processing Definition IT Resources Development Run-Time Information Processing CCM as a process How Industrial IT performs within the Enterprise
Industrial Information System Lifecycle Management
42
Improving the Information Factory
VAD, Theory of Constraints The Information Factory shall prioritize and focus on supporting the most constraining processes regarding the Enterprises Goal of making more Money It shall provide relevant information to help reaching the Enterprises Goal of making more Money Lean Management The Information Factory has to consider the client most valuable service in the most responsive way The information Factory eliminates "Mudda", unneeded features and complexity Six Sigma Quality of Information features provided by the Information Factory to its clients (users) are constantly monitored and improved
Industrial Information System Lifecycle Management
43
Improving the CCM Process
VAD Theory of Contraints Value the Information Technology Department activity Sets IT Objectives Lean Management Keep the process simple and responsive Six Sigma Monitor and improve sub-processes performance Monitor and improve sub-process links Maturity management
Industrial Information System Lifecycle Management
44
CMMI / SEI operational framework
Policies
"Laws" or "regulations" that govern or constrain operations Constrain the process
Standards
"Operational definitions" or "acceptance criteria" The Software Engineering Institute (SEI) is a federally funded research and development center sponsored by the U.S. Department of Defense and operated by Carnegie Mellon University. http://www.sei.cmu.edu/ cmmi/
Process
Describes "what happens" within the organization to build products that conforms to the standards in accordance with the policies of the organization Is implemented by
Procedure
Describes "how-to" or step by step instructions that implement the process Is supported by
Training/Methods
Knowledge/skills required to use a procedure
Tools
Automated support needed to implement the procedure
Industrial Information System Lifecycle Management
45
MERCI !
Industrial Information System Lifecycle Management
46
Johann Sebastian Bach. the music closest to silence, closest, in spite of its being so highly organized, to pure, one-hundred-degree proof Spirit" (Aldous Huxley, Island)